Requirements for Get Covered Illinois Navigators at CDOs

The Get Covered Illinois Navigator program will be especially important to the success of Illinois’ transition to a State-based Marketplace. Navigators will be a valuable resource for consumers to help them easily transition from Healthcare.gov to the Get Covered Illinois website. Therefore, Navigators will have several responsibilities:

  • Maintain expertise in eligibility, enrollment, and program requirements.
  • Educate the public about the new State-based Marketplace in Illinois through events and educational presentations.
  • Provide information concerning enrollment into qualified health plans, premium tax credits, and cost-sharing reductions.
  • Facilitate selection of and enrollment in qualified health plans.
  • Provide this information so that it is unbiased and culturally and linguistically appropriate for the population the exchange is serving.


Only individuals affiliated—either directly or through a subcontract—with the following organizations will take this training. The current HFS Lead Navigator Organizations are:

  • Illinois Primary Health Care Association
  • Rincon Family Services
  • Sinai Community Institute
  • Federación de Clubes Michoacanos en Illinois, Casa Michoacan
  • Springfield Urban League



Course curriculum

    1. Registration

    1. Introduction to Training and ACA Basics

    2. Unit One Quiz Questions: Training Overview & The Affordable Care Act

    1. Helping the Customer Speak Insurance

    2. Unit Two Quiz Questions: Helping the Customer Speak Insurance

    1. Privacy, Security, and Fraud

    2. Unit Three Quiz Questions: Privacy and Security

    1. Marketplace Application Essentials

    2. Unit Four Quiz Questions: Marketplace Application Basics

    1. Removing Barriers to Enrollment

    2. Unit Five Quiz Questions: Removing Barriers to Enrollment

About this course

  • 7 Units
  • 50 minutes per unit

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