Requirements for Get Covered Illinois Certified Application Counselors at CDOs
A GCI Certified Application Counselor (CAC) can be any employee or volunteer from a Certified Application Counselor Organization (also known as a Certified Application Counselor Designated Organization) that enters into an agreement with Get Covered Illinois. The agreement requires the organization to train its employees or volunteers to assist eligible individuals with:
- Information about insurance affordability programs and qualified health plan coverage options.
- Comparing qualified health plans side by side and answering questions about health coverage.
- Enrolling in qualified health plans and insurance affordability programs.
CACs play a critical role in educating and enrolling uninsured Illinois residents, especially those in underserved communities. Services are free to consumers.
If you are affiliated with the HFS Navigator Grant through the following organizations—either directly or through a subcontract—please exit this training and proceed to the navigator training. The current HFS Lead Navigator Organizations are:
- Illinois Primary Health Care Association
- Rincon Family Services
- Sinai Community Institute
- Federación de Clubes Michoacanos en Illinois, Casa Michoacan
- Springfield Urban League
Course curriculum
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Introduction to Training and ACA Basics
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Unit One Quiz Questions: Training Overview & The Affordable Care Act
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Helping the Customer Speak Insurance
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Unit Two Quiz Questions: Helping the Customer Speak Insurance
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Privacy, Security, and Fraud
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Unit Three Quiz Questions: Privacy and Security
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Marketplace Application Essentials
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Unit Four Quiz Questions: Marketplace Application Basics
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Removing Barriers to Enrollment
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Unit Five Quiz Questions: Removing Barriers to Enrollment
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Customer Services Standards for Brokers and Assisters
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Unit Six Quiz Questions: Customer Service Standards for Brokers and Assisters
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About this course
- 7 Units
- 50 minutes per unit